Tag

crm best practices

How CRM Can Solve Business Problems

Business Problems

“What exactly does CRM do? Specifically, how will it improve my business?” Working in the CRM industry, it can be easy to lose sight of the fact that many people…

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Q&A: AMP Exec Details Why She Chose SugarCRM and How to Make Your CRM Project a Success

Sugar implementation

If there’s one thing that separates American Marketing & Publishing (AMP) from other traditional print-based publishing companies, it’s their willingness to adapt. When they began losing customers for their printed…

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20 Questions You Should Always Ask About CRM Before Buying It

buying CRM

Buying and implementing a CRM is a big decision for any company. There are many factors to consider. It’s not just about the bells and whistles of new software. It’s…

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CRM: Expectations vs. Reality

CRM Expectations

Adopting a new customer relationship management (CRM) solution is always a major undertaking, so it’s normal for expectations to be pretty high. After all, this new CRM was probably pitched…

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CRM + ERP Series: Blog 3: The 5 Best Syncing Practices

ERP Syncing Best Practices

Both customer relationship management (CRM) and enterprise resource planning (ERP) are powerful tools. But when tied together, they give your company full access to both front-office and back-office activities. In…

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CRM + ERP Series: Blog 2: Data Integration

ERP systems

Both customer relationship management (CRM) and enterprise resource planning (ERP) are powerful tools. But when tied together, they give your company full access to both front-office and back-office activities. In…

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CRM + ERP Series: Blog 1: The Benefits of Integration

CRM and ERP

Both customer relationship management (CRM) and enterprise resource planning (ERP) are powerful tools. But combined, they give your company full access to both front-office and back-office activities. In this three-part…

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25 Reasons Why Your CRM Fails…and How to Fix Them

CRM fails

Few things are as frustrating as going through the expensive, time-consuming process of implementing a new customer relationship management (CRM) system, only to see it fail. It’s an all-too-common problem,…

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What If We Stopped Learning Math After Addition?

moving beyond spreadsheets

The importance of moving beyond spreadsheets and email. Every child first learns addition and subtraction, only then moving on to more advanced ideas like multiplication and division. With those fundamental…

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5 Best Practice Tips for CRM Use

5 CRM System Best Practices

A CRM system can give your business both a look forward and backward, and be the centralized hub for customer information. While you understand the reasons you need to use CRM software,…

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