Intelestream is a team of CRM veterans who have been consulting and implementing CRM solutions for nearly 2 decades. We conduct workshops, lead customer journey mapping exercises, and perform discovery sessions to help us completely understand your business including drivers and goals. As a result we advise you on the best strategy and approach for implementing a CRM solution.
Customer Relationship Management means different things to different people and different organizations. We believe CRM is about relationships across your business’s ecosystem. CRM is primarily composed of 4 key areas:
We help you understand how all these areas can align together and drive business value. A CRM strategy is more than just selecting and implementing a software system. It is an holistic approach that looks at all business drivers. After a complete strategy is developed and executed you will see improvements to the bottom line, business growth, and an improved Net Promoter Score.
A single view of the customer that provides all critical pieces of information to all people across the organization is extremely important. From improved service, additional upsell/cross sell opportunities, to identifying possibly cancellations or competitive threats, Intelestream designs a CRM strategy that helps your business compete in the marketplace and prepares for future challenges.