Service Desk

Meaningful interactions are the basis for quality customer relationships. Your customers expect multichannel communication and flexibility across departments. You must operate a top tier service desk. Intelestream is laser focused on implementing best-in-class service solutions and leading you to adopt best practice processes and workflows. Improving your Net Promoter Score and creating product evangelists not only means you will improve retention rates, but your business will grow as well. Your service desk will become a revenue generator instead of a cost center. The end result is more meaningful relationships with customers and brand loyalty.

We provide business advisory and best practice implementation services for each of the following service desk categories:

  • Case/Ticket Management
  • SLA/Escalation
  • Self-Service Portal
  • Knowledgebase
  • Automation & Workflows
  • Reporting & Analytics
  • Mobile Experience

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