Sales Force Automation

Fully automate the sales cycle process. Users can assign, track, and convert leads, initiate opportunities, create contacts and accounts, write quotes and send proposals. intelecrm takes care of everything a sales force teams require to work efficiently and close deals quickly. Find out more

Key Features: Contact Management | Account Management

Opportunity Management | Activity Management | Proposal Management

Marketing Automation

intelecrm provides marketing professionals with the sophisticated tools they need to run successful campaigns. Pinpoint demographics, find leads, communicate with contacts, and segment target groups. intelecrm bridges the traditional gap between sales and marketing by tying all data together under one environment. Find out more

Key Features: Lead Management | Campaign Management | Email Marketing Engine | Marketing Analytics

Customer Service & Support

CRM is not just about Sales and Marketing, the concept also includes Customer Service and Support. Working within one system allows customer care teams to easily view a contact’s entire history within the organization. intelecrm provides the necessary means for Customer Service and Support to quickly address and resolve issues. The system follows a logical process that ensures your customer´s needs are satisfied. Find out more

Key Features: Case Management | Ticket Management | Bug Tracking | Portal Framework

Reporting & Analytics

intelecrm delivers highly sophisticated reporting via the application’s multiple reporting tools. With cross-module reporting, intelecrm allows users to quickly design and display custom reports from any module in a variety of formats including line, bar, pie graphs, and many more. With over 70 visualization options, intelecrm is comparable to the most sophisticated reporting engines amongst other Enterprise CRM applications. Find out more

Key Features: Reporting | Dashboard | Case Analytics | Business Intelligence | Data Visualization

Teamwork

intelecrm enables cross-departmental teamwork so organizations can collaborate on CRM related activities. Projects can be implemented across all customer-related activities for all uses while sensitive data is protected. Users can share responsibilities related to activities and track the time it takes to accomplish tasks. Whether everyone is sitting together in a room, or spread across the globe, intelecrm Mobile Access keeps your team connected. Find out more

Key Features: Project Management | Time Management | Activity Management | Mobile Access | Email Client

Core Functionality

The intelecrm platform is powerful, fast, and easy to use. A customizable dashlet driven homepage serves as the user’s main interface. Workflow can be customized and automated. The entire user experience can be customized on an individual basis in order to meet specific use-case scenarios. Find out more

Key Features: Workflow Engine | Access Management | Security Management | Customization | Personal User Experience | Home Page Personalization

API and Add-ons

Integrate intelecrm with other business applications through our add-ons and Application Programming Interface. Riva Integration Server delivers transparent, server-side integration of intelecrm opportunities, cases, quotes, accounts, contacts, leads, tasks and appointments with all Exchange and GroupWise clients - Outlook, Outlook Web Access, Microsoft Entourage for Mac, ActiveSync mobile devices, BlackBerry, IMAP and GroupWise. Sync data to Gmail. Tie intelecrm with the entire Microsoft Office Suite.Find out more

Key Features: Microsoft Exchange Integration by Riva | Microsoft Office (including Outlook) Integration | Gmail Integration | intelecrm API