CRM is not just about Sales and Marketing, the concept also includes Customer Service and Support. Working within one system allows customer care teams to easily view a contact’s entire history within the organization. intelecrm provides the necessary means for Customer Service and Support to quickly address and resolve issues. The system follows a logical process that ensures customer needs are satisfied.
Explore what you can do using intelecrm:

• Manage Support Issues
• Manage Incoming Tickets
• Keep Track of Bugs
• Offer a Customer Portal

Manage Support Issues
	Streamline customer support Track history and schedule follow up on support cases Make your customers happy by fully understanding and addressing their issues Enhance support workflow by closely monitoring its effectiveness	Click above to view screenshots

Manage Incoming Tickets
	Collect Tickets from POP3 or IMAP boxes at regular intervals Easily attach tickets to Accounts, Contacts, Opportunities, and Cases Prioritize and assign tickets based on business workflow Improve response times and reduce inbox clutter	Click above to view screenshots

Keep Track of Bugs
	Manage the software development life-cycle Users can submit bugs effortlessly Organize patch and upgrade releases Powerful search capabilities	Click above to view screenshots

Offer a Customer Portal
	Customers can notify the support team directly online Contact data can be updated directly by the customer Improves data quality within the system	Click above to view screenshots