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SugarCRM Extended Support Standard provided by Intelestream |
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 Intelestream Extended Support Standard is our basic administration package. This package is well suited for companies that have a current SugarCRM™ administrator who handles basic tasks, but wish to add an additional level of administrative support to ensure optimal system performance. The package Includes:
Monthly Automated Services
| Service |
Description |
| System scan |
High level diagnostic on general health of the system |
| Module-by-module diagnostic |
Perform a series of diagnostic tests on each SugarCRM module |
| Database query test |
Detect if query tuning is needed and determine general database health |
| E-mail settings diagnostic |
Ensure e-mails for users, campaigns, and administration are properly configured |
| Security sweep |
Ensure security settings are optimized for users, teams, and roles. Match company business logic |
| Monthly Reporting |
Send customer a series of reports at the end of each month |
| E-mail alerts (activities and leads) |
E-mail overdue activities and leads monthly |
| Usage report |
Execute a usage report detailing a number of key indicators |
Monthly Ad Hoc Services (up to one hour monthly)
These services can be consumed as needed. Hours are calculated at quarter hour intervals. The following service categories are available to Extended Support customers:
| Service |
Description |
| Workflows |
Create, modify, remove |
| Custom Reports |
Create, modify, remove |
| User Management |
Add, de-activate |
| Teams |
Create, modify, remove |
| Roles |
Create, modify, remove |
| Product Catalog |
Create, modify, remove |
| Install custom themes |
Install, test, remove |
| E-mail campaigns |
Create, test, execute |
Notices
Service levels only cover SugarCRM Studio customizations. The standard package includes one (1) hour of Ad Hoc Professional Services. Additional services are available at normal Intelestream Professional Services rates.
Pricing Extended Support Standard: $225 USD per month
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