We remain at your service to provide continued support for your system. As your company grows, we provide guidance with the implementation of new upgrades, future customizations based on your organization’s latest needs and demands, and routine maintenance.

Administration Package for On Demand CRM Applications

Focus on your business and let us administer your system.

• System administration services are remotely managed and delivered.                                                           
• System management (e.g. system configuration, user enrollment and management, team management, system privileges, system back-up)
• Component management
• Component customizations
• System upgrades and maintenance updates

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On Demand Export Delivery

This service is for customers who require a physical copy of their instance as a back-up.                                                                     

• Complete CRM back-up upon customer request or designated schedule
• Back-up delivered on DVD and mailed within two weeks
• Back-up will include: 1) SugarSuite™ files, and 2) database tables     

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CRM Upgrade

This service includes customizations developed with the Studio Administrator tool.

• Two hours per month for twelve months
• Upgrade system to next GA release
• Apply maintenance releases
• Test upgraded system with customer provided test data

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* Other Administration services and packages can be arranged upon request